Hosting Switch fs156.x.faelix.net Failure

Event Started
2025-07-24 04:12
Report Published
2025-07-24 04:16
Last Updated
2025-07-24 14:49
Event Finished
2025-07-24 14:49

We've seen the uplinks to switch fs156.x.faelix.net drop. We are investigating.

Timeline (most recent first)
  • 2025-07-24
    14:49:00

    Dual-homed devices have now been moved onto other switches. We'll close this incident off and schedule a separate maintenance to replace the failed unit.

  • 2025-07-24
    06:07:00

    Our field engineer is leaving site now.

  • 2025-07-24
    05:57:00

    We've moved all single-homed customer devices to other switches in the same rack. Some dual-homed devices are currently running at risk.

  • 2025-07-24
    05:07:00

    The switch appears to have failed, as it fails to boot up with a replacement power supply.

  • 2025-07-24
    04:55:00

    Our field engineer is on-site.

  • 2025-07-24
    04:18:00

    Both the management link and the switch's uplinks have dropped at the same time. We suspect an issue with power. Given that other devices in the same rack are reporting both feeds are OK, we believe this incident only affects this one switch, and only devices which are single-homed to it.