WIL-THN fibre disturbance Backbone

Event Started
2025-01-31 08:09
Report Published
2025-01-31 08:19
Last Updated
2025-02-06 13:41
Event Finished
Ongoing

We have reported a two minute drop to service between Equinix MA1 Williams House and Telehouse North. During this outage to that path, traffic diverted to use our other Manchester-London route.

Timeline (most recent first)
  • 2025-02-04
    15:04:00

    The issue looks to be related to some construction work taking place on the dark fibre path. A joint audit between the fibre owner and the carrier providing us the capacity on that fibre is taking place. They’ve got engineers en-route to perform a visual check at where they’ve identified the disturbance.

  • 2025-02-01
    15:23:00

    More chasing.

  • 2025-02-01
    15:11:00

    We've seen a similar brief drop, again lasting about 90 seconds.

  • 2025-02-01
    12:16:00

    Issues with cross-connects seem to have been ruled out.

  • 2025-02-01
    12:15:00

    We've escalated this again, but still haven't had a satisfactory response from the underlying carrier.

  • 2025-02-01
    11:43:00

    We've seen a similar brief drop of about 90 seconds.

  • 2025-01-31
    08:16:00

    Acknowledged by provider.