Connectivity Issue at The Exchange The Exchange, Preston

Event Started
2025-01-05 06:05
Report Published
2025-01-05 07:04
Last Updated
2025-01-10 14:28
Event Finished
2025-01-05 12:35

Around 06:05 this morning our alerting system notified us of a problem with the connection to The Exchange in Preston.

Timeline (most recent first)
  • 2025-01-05
    12:35:00

    The link has negotiated to the correct speed now. We're going to monitor the situation.

  • 2025-01-05
    12:01:00

    Currently the link has established at about 20% of its normal capacity, but this figure has been gradually rising over the last half an hour.

  • 2025-01-05
    11:18:00

    We've seen the link reestablish briefly, so the fault may actually be weather-related.

  • 2025-01-05
    09:55:00

    We've identified a spare unit we can take to site, if the problem is a hardware failure, but it will be Monday at the earliest that we can bring that to Preston (mostly due to the weather).

  • 2025-01-05
    06:19:00

    We're planning how to get to site with appropriate equipment to investigate this fault, which may be made more difficult due to the bad weather.