Core Link Failures Backbone

Event Started
2024-04-30 21:40
Report Published
2024-04-30 21:56
Last Updated
2024-05-02 11:00
Event Finished
2024-05-02 00:00

Timeline (most recent first)
  • 2024-05-01
    10:52:00

    The other MAN-LON link is dead because that provider is dealing with a bug on their Juniper ACX platform.

    We've brought the link into service with the reduced MTU.

  • 2024-05-01
    09:33:00

    The other MAN-LON link is dead because that provider is dealing with a bug on their Juniper ACX platform.

    We've confirmed that this link is working, but with 54 bytes shorter MTU than before. We're deploying some configuration changes to accommodate this.

  • 2024-05-01
    08:15:00

    The other MAN-LON link is dead because that provider is dealing with a bug on their Juniper ACX platform.

    We've had an update from the de-prioritised link provider's NOC and are performing tests to determine whether their corrective changes have worked.

  • 2024-05-01
    06:46:00

    The other MAN-LON link is dead because that provider is dealing with a bug on their Juniper ACX platform.

    Further tests show that this provider link is unhealthy. We have de-prioritised it once more, waiting for the provider's NOC to update us.

  • 2024-05-01
    04:15:00

    One MAN-LON link is dead because of maintenance we were not told would affect this service.

    The "surprise maintenance" link has been stable for two hours now. We have backed-out our workaround.

  • 2024-04-30
    23:26:00

    The other MAN-LON link is dead because that provider is dealing with a bug on their Juniper ACX platform.

    This provider link has come up.

  • 2024-04-30
    23:13:00

    We've got a workaround in place.

  • 2024-04-30
    22:49:00

    We're continuing to work on a workaround…

  • 2024-04-30
    22:45:00

    One MAN-LON link is dead because of maintenance we were not told would affect this service.

    The other MAN-LON link is dead because that provider is dealing with a bug on their Juniper ACX platform.