We're investigating why there is high packet loss on a core link which affects handover to multiple customer premises.
Packet Loss on Core Link Backbone
- Event Started
- 2023-11-29 21:32
- Report Published
- 2023-11-29 22:07
- Last Updated
- 2023-11-30 10:38
- Event Finished
- 2023-11-29 23:43
Timeline (most recent first)
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2023-11-30
08:56:00The supplier confirms that this was related to a planned maintenance (which we were unaware of), which went awry.
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2023-11-29
22:43:00The carrier has resolved the issue, and RTT on the link has stabilised. Packet loss is gone.
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2023-11-29
22:42:00Packet loss has reduced from ~7% to ~1% now.
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2023-11-29
22:28:00The carrier believes that there is an issue on one of their core backbone links as other customers of theirs are also reporting packet loss. We are continuing to investigate alongside their NOC.