We've received a number of alerts that cao.w.faelix.net (an aggregation router in Equinix MA1, Williams House), has flapped its ports numerous times before going unresponsive.
Router Crash in Equinix MA1 (Williams House) Backbone
- Event Started
- 2022-11-06 08:04
- Report Published
- 2022-11-06 08:15
- Last Updated
- 2022-12-25 13:51
- Event Finished
- Ongoing
Timeline (most recent first)
-
2022-11-25
09:00:00We are closing this issue as resolved.
-
2022-11-10
09:00:00We will be bringing the router back into service over the course of today.
-
2022-11-09
10:00:00The replacement power supply has fixed the unit. We will monitor the device for a period, to make sure there are no other hardware issues, before we gradually bring it back into service in MA1 Kilburn House.
-
2022-11-06
15:30:00We believe the router has a faulty internal power supply. We have removed it from Williams House pending further testing, and potentially replacement of the suspect PSU.
-
2022-11-06
08:22:00The router appears to be stuck in a reboot loop, flapping all its ports every few minutes, but not establishing any connectivity.
We will send engineers to site to investigate further.