Problems with Zen Wholesale Interconnection in Manchester Broadband

Timeline (most recent first)

• 2022-09-21
  09:30:00

  We believe that Zen's remediation has worked this time. We will continue to monitor this interconnect for a few days to be sure.

• 2022-09-20
  07:55:00

  Re-opening this because we've seen the packet loss return.

• 2022-09-16
  10:10:00

  Zen's NOC performed the relevant maintenance last night, and we can confirm that the packet loss issue is resolved.

• 2022-09-15
  08:07:00

  Unfortunately Zen's NOC were not able to perform the break-fix maintenance that had been scheduled for last night.

• 2022-09-14
  15:00:00

  We've had some reports that this problem might be back. We're working with the Zen Network Operations Centre to determine whether this is the case.

• 2022-09-07
  12:42:00

  Zen's estimated time of resolution is 14:00 UTC (15:00 local time).

• 2022-09-07
  10:05:00

  Zen have confirmed the issue, and their engineers are going to the relevant site to rectify the problem.

• 2022-09-07
  08:50:00

  We have temporarily disabled our BGP session to Zen in Manchester pending further investigations at their side.

• 2022-09-07
  08:40:00

  We're discussing this with Zen's network operations team.

• 2022-09-07
  08:30:00

  Dropped again.

• 2022-09-07
  08:22:00

  Zen's router has begun pinging again, and BGP has re-established.