Upstream provider line card reboot in London

Customer Notice

published: 2019-08-05 12:01
started: 2019-08-05 10:58
finished: 2019-08-05 11:20

Our upstream provider has observed some problems with one of their core network devices:

We have observed a short outage on one of our core routers within London. Initial investigations are indicating that this was caused by a line card reboot. The router is currently stable, but under close monitoring. Further investigations are ongoing into the underlying cause.

We are treating this issue as a high priority within our organisation and will keep you updated on the actions being taken.


Timeline

2019-08-05 13:54

Our [provider’s] investigations have indicated that the line card reboot was triggered by a potential system bug within the traffic flow analysis process. Following this identification, [they] have disabled traffic flow analysis as a temporary measure to ensure system stability. [They] are continuing to monitor the system, but do not expect any further unplanned disruption related to this issue. [Their] engineers are engaging with [their] hardware vendor to confirm a permeant (sic) resolve and will action any highlighted actions within notified planned maintenance windows.