Packet loss in London Degraded

We experienced some unexpected packet loss which appeared to be within the London metro of a upstream carrier's network.


Timeline

2018-09-18 11:56

We rerouted our traffic within a couple of minutes of the alerts coming through. We're now waiting for the affected provider for feedback for the ticket we've raised with them.

2018-09-19 07:30

We brought the affected circuit back into service, and things have been stable for a few hours now.