Suspected Capacity Problems at Upstream Provider

Customer Notice

published: 2018-09-05 11:23
started: 2018-09-05 11:00
finished: 2018-09-05 13:00
resolved: 2018-09-06 17:00

We are investigating some packet loss and routing issues which appear to be affecting one of our upstream providers.


Timeline

2018-09-05 12:13

Update from the affected provider: “We have identified an issue in our London metro network, that has now been successfully resolved. Senior engineering is currently investigating and will report full findings in the coming hours.”