Routing Process Crash on

Service Incident

published: 2018-06-24 13:27
started: 2018-06-24 12:45
finished: 2018-06-24 13:27
resolved: 2018-06-29 17:21

One of our core routers in Manchester suffered a failure to all its routing processes. It is moving packets back and forth reasonably well, but is no longer speaking BGP or OSPF to the rest of our network.


2018-06-24 13:27

We have rebooted the router and it is performing as normal again.

2018-06-25 10:53

Last night we have noticed some slightly strange behaviour from the router’s control plane. It hasn’t caused any reachability problems, but has raised some alerts to our NOC. We’ve deployed some configuration changes and are continuing to monitor the situation.

2018-06-29 17:21

The router has continued to be stable, so we are closing this incident.