Problems with one upstream provider

Degraded Performance

published: 2017-05-12 15:30:00
started: 2017-05-12 15:11:00
finished: 2017-05-12 22:00:00
resolved: 2017-05-12 23:00:00

We have noticed problems with an upstream provider that we believe are related to an aggregated link within their network.

We took the affected provider out of service, and monitored the situation.

Subsequently service seems to have been fixed. We are now awaiting feedback from the upstream’s network operations team.


2017-05-12 15:11:00

Alerts received from monitoring system. Packet loss on some paths.

2017-05-12 15:16

Even more alerts received from monitoring system. Heavy packet loss on some paths.

2017-05-12 15:23

Depeered AS43531.

2017-05-12 22:00

Brought BGP session to AS43531 back online. Everything seems stable.