Suspected Fibre Break in London Backbone

Event Started
2024-04-10 06:44
Report Published
2024-04-10 06:56
Last Updated
2024-04-24 10:44
Event Finished
2024-04-14 12:00

We're investigating what appears to be a fibre break between Telehouse and Interxion.

Timeline (most recent first)
  • 2024-04-13

    We are re-establishing some of the switch-to-switch links

  • 2024-04-12

    We are bringing the restored path back into the ring.

  • 2024-04-10

    We're waiting for an RFO from the dark fibre provider's NOC, who are in turn waiting for the RFO from their field team.

  • 2024-04-10

    We think that the dark fibre provider has stopped messing around with our fibres… but we're struggling to get a response from their NOC about what's going on.

  • 2024-04-10

    The underlying dark fibre provider appears to have done something before communicating with us… and this has caused significant problems in connectivity between Telehouse and Interxion.

  • 2024-04-10

    If this fault sounds familiar, then we believe it to be a recurrence of a previous fibre fault on the same path. We have raised this with the underlying dark fibre provider.

    Traffic is currently taking the secondary path from Telehouse West to Interxion, going via Telehouse North.