Suspected Fibre Break in London Backbone

Event Started
2023-07-21 11:30
Report Published
2023-07-21 11:34
Last Updated
2023-10-27 09:15
Event Finished

We're investigating what appears to be a fibre break between Telehouse and Interxion.

Timeline (most recent first)
  • 2023-08-04

    Our supplier has confirmed the issue was related to their network.

    Our engineers found no issue eon dark fibre ,they found one of the legs of the cross connect was damaged.

  • 2023-07-21

    As multiple wavelengths are affected, we believe this is a problem with the underlying fibre rather than a single failed optic. We have reported the issue to the fibre provider.

    Traffic is currently taking the secondary path from Telehouse West to Interxion, going via Telehouse North.