Packet Loss on Core Link Backbone

Event Started
2023-11-29 21:32
Report Published
2023-11-29 22:07
Last Updated
2023-11-30 10:38
Event Finished
2023-11-29 23:43

We're investigating why there is high packet loss on a core link which affects handover to multiple customer premises.

Timeline (most recent first)
  • 2023-11-30

    The supplier confirms that this was related to a planned maintenance (which we were unaware of), which went awry.

  • 2023-11-29

    The carrier has resolved the issue, and RTT on the link has stabilised. Packet loss is gone.

  • 2023-11-29

    Packet loss has reduced from ~7% to ~1% now.

  • 2023-11-29

    The carrier believes that there is an issue on one of their core backbone links as other customers of theirs are also reporting packet loss. We are continuing to investigate alongside their NOC.