Core Switch Issue in Telehouse West Backbone

Event Started
2023-10-26 04:50
Report Published
2023-10-26 07:01
Last Updated
2023-10-27 09:14
Event Finished
2023-10-26 05:10

One of our core "London Ring" switches in Telehouse West has had a technical issue. Its CPU utilisation hit 100%, affecting both the LAG from Telehouse West to Interxion LON2, and also causing high packet loss as it recomputed its VLAN and MAC FDB.

Timeline (most recent first)
  • 2023-10-26

    Apologies that this status update has been posted after the incident. This was due to a problem with the MySQL database behind the status site, preventing us from logging in.