Fibre Fault affecting Chester Moor Chester Moor

Event Started
2022-07-13 00:15
Report Published
2022-07-16 09:40
Last Updated
2022-07-16 09:48
Event Finished
2022-07-13 15:44

A backbone link connecting Chester Moor has failed, causing loss of service to Rymote customers served from this point of presence.

Timeline (most recent first)
  • 2022-07-14

    Sky has advised the issue has been resolved with the following information.

    Root cause: openreach card failure at newcastle pop

    Action Taken to Resolve Fault: openreach replaced card

  • 2022-07-13

    Connectivity has been restored.

  • 2022-07-13

    Engineers have investigated the Chester Moor end and found no issues there. Engineer is now on-site at the backbone end investigating the issue.

  • 2022-07-13

    We have not received a further update at this time which would suggest the work ongoing is a considerable task within Sky's backbone team.

  • 2022-07-13

    Sky's engineers are currently on-site investigating this issue, and are keeping us update with progress.progress

  • 2022-07-13

    We are waiting for a new update from Sky's engineering team.

  • 2022-07-13

    Sky's engineering team has updated us with the following:

    They are seeing the problem as a potential loss of synch between ports and they have engineers working on the problem as we speak.

  • 2022-07-13

    The fault has been passed to Sky's national ethernet team.

  • 2022-07-13

    Tests at the point of presence in Chester Moor have been completed, but none have resolved the fault.